Refund policy

Refund & Return Policy

 

This Refund & Return Policy governs the conditions under which refunds or access issues are handled for purchases made on FitEntity.com (“we,” “our,” “us”). By placing an order through our website, you acknowledge and accept the terms outlined below.

 

 

 

1. FINAL SALE POLICY

 


All Fit Entity programs, ebooks, and digital products are delivered electronically and are considered final sale upon purchase. Due to the nature of instant access and digital delivery, we do not accept returns or issue refunds once access has been granted.


We do not offer refunds under the following circumstances:

 

  • Buyer’s remorse or change of mind

  • Dissatisfaction with program difficulty or results

  • Incorrect product selection (e.g., purchased wrong bundle or format)

  • Inability to access content due to outdated software, email issues, or ignored delivery instructions

  • Claims made after content access has already been provided

 


Once your purchase is processed, access is considered delivered and final.

 

 

 

2. ELIGIBLE CASES FOR REFUND OR CREDIT

 


You may be eligible for a refund or replacement only under the following conditions:

 

  • You purchased duplicate products by mistake

  • You never received access to the product due to a technical failure on our side (e.g., download link not delivered and not retrievable manually)

  • You were charged in error and can provide evidence

 


To initiate a claim:

 

  • Contact us at support@kondavid.com within 7 calendar days of purchase

  • Include your order number, email used for purchase, and a brief description of the issue

  • Requests received after 7 days will not be eligible for review

 


If your claim is approved, we will issue a refund or store credit at our discretion. Refunds to the original payment method are issued only if required by applicable law.

 

 

 

3. LOST OR INACCESSIBLE DOWNLOADS

 


If you did not receive the download link or access instructions:

 

  • Check your spam or promotions folder

  • Verify the email address used during checkout

  • Contact us immediately with your order details

 


We will resend your access if your purchase is confirmed. Claims made beyond 7 days from purchase may not be honored.

 

 

 

4. NON-RETURNABLE ITEMS

 


Due to the instant nature of digital delivery, the following are strictly non-refundable:

 

  • Opened or accessed digital files

  • eBooks or guides already downloaded

  • Programs that have been partially or fully completed

  • Bonus material included in bundles

  • Access to members-only sections, community spaces, or premium resources

 


No refunds will be issued for dissatisfaction with content once access has been used.

 

 

 

5. EUROPEAN UNION — 14-DAY COOLING-OFF PERIOD

 


If your billing address is located within the European Union, you are entitled under EU consumer protection law to cancel your digital purchase within 14 days, provided you have not yet accessed the content.


To qualify, you must:

 

  • Refrain from downloading or streaming any part of the product

  • Submit your cancellation request within 14 calendar days of purchase

  • Include your full name, order number, and a clear statement of withdrawal

 


Once access is provided (via email, login, or download link), the cooling-off right is waived.


Send all cooling-off requests to support@kondavid.com. If approved, we will issue a refund to your original payment method.

 

 

 

6. PROCESSING REFUNDS

 


If a refund is granted under the conditions above:

 

  • You will be notified via email of the resolution

  • Refunds (where applicable) will be issued within 10 business days

  • Actual processing time may vary depending on your bank or card provider

  • If your refund is delayed beyond 15 business days, please contact us at support@kondavid.com

 

 

 

 

7. CONTACT INFORMATION

 


For all refund, access, or purchase-related inquiries, please contact:

 

  • Email: support@knqst.com

  • Website: https://fitentity.com

  • Company Name: Fit Entity

  • Registered Address: Uralská 689/7, Praha 6, 160 00, Czech Republic

 

 

 

By purchasing from FitEntity.com, you acknowledge and agree to this Refund & Return Policy and the digital nature of our fitness and weight loss program delivery.

 


Effective as of: 1.1.2026